Use cases
Incidents management, Issues management, Customer service
Datasources
Description
Dealing with complaints and difficulties of customers with efficiency is a key pillar of customer satisfaction but requires a lot of time and resources as well as team coordination.
Forest Admin can be set up as an incident management solution that helps to keep track of the problems and complaints flagged by customers and manage their resolution efficiently. You will be able to resolve the issues at hand, such as granting refunds, or sending (template) emails or taking a vehicle offline, straight from your admin panel. You can reconcile data from your current ticketing systems to ensure you have all the context required to treat the issue in the best manner possible.
Stefan Dorresteijn, CTO at Sjauf
Forest Admin helps hundreds of companies manage their data.
Accelerate process handling, resolve support issues faster, close cases more efficiently and track team performance.
