Measure to improve efficiency and use the right dashboard to maintain control over the pace of your operations.
Understand how and when work is dispatched to your operators and identify idle times in your processes.
Redirecting issues between teams can create tension but is sometimes crucial. Identify when escalation is needed and streamline by avoiding unnecessary transfers.
Provide operators with real-time insights to inform them whether they are performing well or not, and give them all the tools necessary to address any issues early.
Connect the dots between individual efforts to make your team work more efficiently.
Detect unnecessary idle time, bottlenecks, and operators who don’t follow playbooks and processes to ensure consistency in execution.
Empower your team to close customer cases faster, dispatch tasks and manage work on a day-to-day basis.
Quickly deploy a fully functional admin panel on top of your data in seconds, eliminating the need to build and maintain a custom solution.
Supercharge your customer support tool with back-office data and actions to close tickets faster.
Accelerate process handling, resolve support issues faster, close cases more efficiently and track team performance.
