Access your web app data, making sure your operators are working on the most up to date data.
Implement your own custom workflows, actions, fields, charts, views, you name it, to provide your operators everything they need to do the work.
Traceability is paramount for operations teams: our audit trail logs all actions on your data, making obvious what happened in the past.
Automatically dispatch cases to your operators, based on your data, your processes and the target performance.
Implement advanced parameters for your processes, such as number of tasks per agent, target time to treat.
Use our dashboard to track process handling time and quartile performance, improving team productivity.
You can't improve what you can't measure. Forest Admin helps you track your operations' handling time continuously, providing managers with the optimal tool to monitor and understand workflow performance.
Identify bottlenecks in your process, whether from incorrect following or poorly defined steps.
Guide your team to reach peak performance by providing the training and support they need to excel, resulting in a highly skilled and motivated workforce.
Quickly deploy a fully functional admin panel on top of your data in seconds, eliminating the need to build and maintain a custom solution.
Track your processes and team performance to identify bottlenecks and training opportunities.
Supercharge your customer support tool with back-office data and actions to close tickets faster.
Accelerate process handling, resolve support issues faster, close cases more efficiently and track team performance.
