Top 10 Chrome extensions for Customer Service in 2024

Imagine this: You're a Customer Service agent, and your mailbox, ticketing system, or even WhatsApp are full of incoming tickets. Notifications are buzzing, and every user is impatiently waiting for a quick response. To respond, you have to switch between all these inboxes, an admin panel with user data, and business workflows, plus likely other tools. You can’t move everything to one app because your processes are too complex and specific!

Does this sound like a typical day? We think so. Fortunately, there are many solutions to help you without forcing you to migrate from one tool to another. In this blog post, we’ll look at the Top 10 Chrome Extensions for Customer Service that can help you work smarter, not harder. Let’s get started.

Forest Assist

Customer service agents usually can’t use just one tool for even simple requests. They manage customer interactions in a ticketing system, but need updated customer data and workflows from an admin panel. This means they have to switch between tools, which isn’t good for productivity.

That’s why Forest Assist was created. It adds a side panel next to the ticketing system (like Intercom or Zendesk), so that customer support agents can have everything they need on one screen. Forest Assist connects to your data giving agents access to more customer details and actions directly within the ticketing system. By automatically matching the Requester to customers from your DB, Forest Admin Assist enables to quickly act on the support ticket at hand.

WAPlus CRM

For those customer support agents who work primarily with WhatsApp, tool switching also takes a heavy toll on lost productivity. To tackle this issue, WAPlus created a Chrome extension that turns WhatsApp into a CRM, allowing customer support, sales, and marketing teams to access user information, create tasks, deals, and tickets directly on WhatsApp. The built-in AI capabilities help them reply to and solve common issues even faster and more easily.

Zapier Chrome extension

Zapier is a no-code automation platform that doesn't need much introduction. It helps many non-developers create their own automations and integrations. It's commonly used by Customer Support agents to create tickets from forms and chatbots, send notifications across platforms, add AI to routine tasks, and much more.

Thanks to Zapier's Chrome extension, they can achieve all of that directly from the tab that is currently open, without switching tabs.

Zendesk Quicktab

Having dozens of browser tabs open is a well-known productivity killer and Zendesk Quicktab is another solution that aims to tackle it. This Chrome extension is dedicated to Zendesk users only and it prevents agents from duplicating their Zendesk tabs by making it possible to open ticket links in the same tab, next to the ticket with all user information stored in Zendesk.

Hiver

Not all customer support teams need to use complex ticketing systems. Smaller teams may prefer to handle support through email, as it is their main way to communicate with customers.

Hiver is a good option for these teams. It offers a Chrome extension that turns email into a multi-channel help desk. Hiver works with popular CRMs like Salesforce and helps support agents manage different channels: email, WhatsApp, and chat.

Gmelius

Gmelius is another popular solution that turns a mailbox into a workspace. Unlike Hiver, Gmelius doesn't focus on being the helpdesk solution but rather a Gmail-based workspace to automate workflows, schedule meetings and keep track of tasks with a built-in kanban view to visualize and organize tasks across teams.

The core functionality of Gmelius is a shared inbox that enables team members to collaborate on incoming messages from their customers sent to group emails like contact@ or hello@.

Streak CRM

Streak CRM is also a shared inbox solution that turns Gmail into a CRM, perfect for customer support teams that primarily work with email and don't need a complex ticketing system. Streak adds additional functionalities to Gmail, as well as quick access to the full history of conversations and files. In addition, its AI Co-pilot enhances productivity with AI-powered data entry, deal summaries, Q&A, and call & meeting agenda generation.

Crystal

Although Crystal is mainly used by sales teams, it is also very helpful for customer service agents. Its main purpose is to collect information about customers and prospects to understand their personality, motivations, and communication style. Crystal analyzes the words, phrases, style, and tone of emails in real time, offering personalized tips for calls, meetings, and demos.

With this information, customer service agents are better prepared for meetings that involve complex cases.

Scribe

Unlike the previously mentioned solutions, Scribe's focus is less on the collaboration between the support agents and their customers, but rather on empowering both with relevant, up-to-date documentation.

Scribe's Chrome extension automatically records processes and tasks, turning them into documents with step-by-step instructions that agents can quickly send to their customers, without spending long hours documenting their work, taking screenshots, and so on.

TextExpander

Customer service often requires dealing with complex customer issues. However, a large number of them are relatively simple—and highly repetitive. This means that customer support agents often have to send very similar—if not identical—messages to different customers. Even if they typically have the most common templates prepared, they lack an efficient way to store, copy/paste, and use them.

TextExpander comes with a solution of custom keyboard shortcuts that trigger customizable and shareable snippets of text. It stores common customer responses, signatures, and even forms in a way that anyone from the team can quickly access. Many TextExpander customers think of TextExpander as a knowledge base their reps can access in just a few keystrokes, making it easy to give customers personalized accurate responses every time.

Summary

As a customer service agent, it’s easy to feel overwhelmed by the constant influx of emails, tickets, and notifications. But with the right tools, you can regain control of your workflow and provide even better support.

If your biggest challenge is the productivity loss generated by switching between a ticketing system and an admin panel, give Forest Assist a try. It is the only solution on the market that allows you to access your issue resolution workflows in a Chrome extension within your support tool, and lower your ticket handling time.