Release Notes September 2024

Last month, we announced the upcoming launch of Assist—our brand new Chrome extension that lets you access your customer support workflows within your ticketing system. No more tab switching for support agents using Zendesk or Intercom as well as Forest Admin to handle customer requests! 🎉

🚀  Close support tickets faster with Assist

Today we are thrilled to announce that Assist by Forest Admin is available to download from the Chrome Web Store 🎉

Discover it in action and see how it streamlines Customer Operations management 👇

Stop wasting time switching tabs. Forest Admin Assist is now available on Chrome Web Store.

➡️➡️➡️ New to Inbox

Inbox is now providing a new capability to managers who assign and oversee records that need processing. Now you can also choose tasks to be automatically unassigned if not completed in a timely manner. In addition, you can limit how many tasks each operator can handle at once. This will help them focus and avoid taking on too many tickets.

Another small but useful improvement is a new range picker in the Inbox' backlog that allows you to filter tasks by date.

Never heard of Inbox?

🥁  Coming soon

We are close to release significant improvements to forms. Here is what you can expect to see on Forest Admin in October:

📄 Forms

Forms are essential when operators need to give input before triggering action, like blocking a user or issuing a refund. Currently, they have many features (including various widgets), but next month they will provide even more options. You will be able to add a description to the smart actions form, guide users through multiple pages and customize its layout with columns, separators, and new formatting options.

That's all folks! If you have any questions about the new features, don't hesitate to let us know.

If you are interested in previous release notes, you can find them here.

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