Welcome "Mission: Ops Possible", a Podcast for you, Operations Leaders 🎙️
Launching a podcast for and by Operations leaders
Operations teams make the impossible happen every day: scaling processes, solving complex challenges, and keeping businesses running smoothly. But their stories often go untold.
That’s why we’re launching Mission: Ops Possible, a podcast dedicated to the leaders behind the scenes who make Ops work.
Each episode, we sit down with top Operations leaders to talk about their vision, their challenges, and the lessons learned on the field.
Episode 1, featuring Givebutter, has just dropped
Our first guest is Mark Rummel, VP Customer Experience at Givebutter, an all-in-one fundraising platform for non-profits. In this episode, Mark shares insights on scaling customer support while keeping it personal.
Mark tells how he and his team planned and went through a fast growth spurt, managing moving support overseas and introducing AI, without losing the human touch. We also covered the importance of leveraging vendor relationships and promoting from within the ranks.
Watch or listen to this episode and don’t forget to subscribe on YouTube, Apple Podcasts or Spotify.
Stay tuned for more episodes featuring the brightest minds in Ops!
Have a guest in mind? Let us know!